Royal Mail 2nd Class
3-7 Working Days*
Royal Mail 1st Class
2-4 Working Days*
TERMS AND CONDITIONS
*These terms and conditions only apply to our consumer customers*
1) The terms:
1.1. These are the terms and conditions on which we supply goods to you. They are governed by English Law.
1.2. Please read these terms carefully before you submit your order to us.
2) Forming a contract:
2.2. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
2.3. In the event that we can’t accept your order (for example because the goods are no longer available, or we have made a pricing mistake) we will advise you of this and you will not be charged.
3) Our products:
3.1. Images of products on this website are for illustrative purposes only. Your goods (including packaging) may vary slightly from the image shown on the website.
3.2. We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
3.3. Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
4) Your rights to make changes
5 .1. You are required to pay for the goods in full at the time of ordering.
5.2. We use secure payment facilities for online purchases via Shopify. You can pay for your order by Visa, Mastercard or PayPal.
5.3. Promotional prices only apply during the period stated.
5.4. All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
5.5. One voucher code or promotion per order may be redeemed here on our website. Voucher codes and promotions cannot be "stacked" and a maximum of one code or promotion per customer per transaction may be used. A voucher code cannot be used in conjunction with any other offer.
6) Delivery & Carriage Charges
6.1. The costs of delivery will be as displayed to you on our website.
6.2. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
6.3. After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to us, and we reserve the right to charge you an additional re-delivery charge.
6.4. If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
6.5. Please check the goods on delivery - any goods found to be missing or damaged should be notified to us within seven days from the date you receive the items.
6.6. If the goods are lost or damaged in transit, please let us know promptly. Please inform us if your item has not arrived after 14 days of ordering so that we can look into this promptly for you.
6.7. Sometimes, for reasons beyond our control, we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
7) Cancellation & Returns
7.1. Single (ad hoc) orders: You have 7 days to cancel your order from the date we email you to confirm your order has been accepted. Try to email us as soon as possible since we pack orders the same night the order was placed.
7.2. To cancel or edit your order, please email or write to us so that we can issue you with a refund.
7.3. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future
7.4. If you cancel your order after the goods have been delivered, you must return the goods within 14 days of telling us you wish to cancel the order, complete with the ORIGINAL, UNOPENED PACKAGING to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
7.5. We will not refund any goods that have been worn, modified or otherwise used (this applies to eyelashes). Items with a hygiene seal must be returned with the packaging/seal intact (or we will not provide a refund). This is for hygiene reasons, there will be no exceptions.
7.6. If we decide that a refund is due to you, we will refund you the price you paid for the goods including the costs of delivering the items to you (but not return costs), by the method you used for payment. The maximum refund delivery costs will be the costs of delivery by the least expensive delivery method we offer.
7.7. Before processing a refund, we require evidence that the item has been returned to us (in the event that we do not receive it). Satisfactory evidence includes: A signed, stamped Royal Mail proof of postage (obtained when posting your item from a Post Office), and/or a Royal Mail tracking code for the Royal Mail Signed-For service or the Royal Mail Special Delivery service.
8) Faulty Goods/Guarantee
8.1. Faulty goods must be reported to us before they're worn, modified or used.
8.2. If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
8.3. If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
8.4. The cost of returning goods to us is your responsibility, but if on inspection we find the goods to be faulty, we will refund you the price you paid for the goods including delivery costs, by the method you used for payment. The maximum refund delivery costs will be the costs of delivery by the least expensive delivery method we offer.
8.5. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
9.1. The products sold on this website have been designed and tested to ensure that they comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside of the UK.
9.2. We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book application of the goods until you have received them and inspected them.
9.3. Some products we stock, if not used correctly, could lead to injury. We are not liable for ensuring that the product is used in line with the manufacturers recommendations and instructions, and any injury arising from the use of the products we stock is not our responsibility.
9.4. You must always read and follow the application and care instructions carefully prior to using your product(s).
9.5. You must carry out a patch test behind your ear or on the inside of your elbow at least 48 hours (subject always to manufacturer instructions recommending a longer period) in advance of using any glue or liquid like product (such as brow tints) that you purchase from us.
9.6. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987
9.7. We are not liable for business losses. We supply the products to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com or by mail using the details provided below:
MehiiLashes, 55a Green Lane, Ilford IG1 1XG United Kingdom